Terms and Conditions
* Due to aircraft weight limitations and to insure passenger safety and comfort, passengers weighing 250 pounds and over will be required to report accurate weights prior to day of flight for weight and balance manifesting. Due to length of tour and passenger loads, all passengers will be required to “weigh in” at heliport. For passengers requesting additional seating space, a fee of $100 may be available for purchase.
* All tours operate on a four-passenger minimum. We ask that you reconfirm your reservation 24-hours prior to departure date by calling your departure base directly. Central reservations cannot reconfirm reservations for passengers.
* A credit card number is needed to confirm a reservation. This card will automatically be charged 30 days prior to your scheduled departure date for the full amount of your tour. If making reservations for multiple parties with different credit cards, please make a separate reservation for each credit card being used.
* If you have a change of plans or in your itinerary, changes to your reservation can be made up to 48-hours prior to departure without penalty. Your reservation can be cancelled up to 48-hours prior to departure date to receive a full refund. Any cancellation within 48-hours is non-refundable.
* Guided and flight assisted backcountry glacier hiking and dog-sledding (the “Activity”) entails known and unknown risks. As part of the Activity, you may hike; carry a backpack; travel by helicopter; load and unload from a helicopter; cross rivers and creeks; travel on foot on off-trail uneven terrain, including glacial terrain; travel by dog sled; interact with sled dogs; and come within close proximity to a wild animal. The Activity entails known and unknown risks. Many of these risks are inherent; that is, they cannot be eliminated without jeopardizing the essential qualities of the Activity. Non-inherent risks are also a part of the Activity. The following includes some, but not all of the risks you may encounter, and which may result in physical or emotional injury: falling and/or tripping, glacial terrain hazards, including avalanche, crevasses, and moulin; water hazards; exhaustion; environmental exposure; guide misjudgment; contact with wild animals; prolonged delay in the ability to obtain medical assistance; communication failures; equipment failure; and transportation accidents.
To cancel a Juneau Base Tour call 907-586-2030
To cancel a Denali Base Tour call 907-683-2574
Cancellations by email will not be honored.
